Superior Customer Service
MSI empowers our highly trained customer care agents to do more than just order capture. We seamlessly upsell your entire product line and continuously work with you to develop your brand.
Our customer care center provides:
- Inbound Sales
- Technical Support
- Customer Relationship Management
- Product Return Authorization
Our professional customer care agents receive extensive hands-on training not just on sales techniques but on your product. Since our customer care services are tightly integrated with your technology and fulfillment platforms, our agents have full visibility into product information, inventory availability and order status. This enables them to notify your customers of new product releases, track shipments, and manage the returns process to ensure that your customer’s expectations are always exceeded.